CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 9246 3073 or send us an email at admin@sunsetsouvenirs.com.au

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FAQ

Terms of purchase?
 

We offer our product to customers in good faith as supplied to us. If there is an issue with the product we will happily exchange or refund. Please read our refund policy.

Our Refund Policy?

Please choose carefully.

We don't normally give refunds if you simply change your mind or make a wrong selection.

Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to.

All refunds will be issued via the same method used for the original payment. For example, a credit card refund can only be issued to the same card number used in the original transaction.

Please be aware you have 14 days to return your items for a full refund or exchange as long as it is returnable in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.

How can I contact you?
 

You can contact us by phone call 9246 3073 during business hours.

Winter 9am - 6pm 

Summer 9am - 9pm.

We are open 7 days a week.

Alternatively you can email us at  pncurnow@bigpond.net.au or us the contact form on the website.

 

 

 

Do you provide delivery?
 

Yes we will deliver to the Perth metro area but a charge will apply. Please contact us to arrange any delivery and will happily provide the appropriate delivery charge.

How do I return an item?
 

Items need to be returned to Sunset Coast Souvenirs during trading hours. All items need to have a store receipt.

 

The product must have all it's components, instructions and packaging in a saleable condition.